The PMI Agile Certified Practitioner (PMI-ACP) (PMI-ACP)

The correct answer is B – Discuss the situation with the functional manager. The Scrum Master serves as a facilitator and servant leader, helping resolve impediments that interfere with the team’s ability to deliver. When conflicting assignments arise, the Scrum Master should facilitate communication with functional managers to clarify priorities and reinforce team commitments.

From the PMI Agile Practice Guide:

“The Scrum Master removes impediments and facilitates collaboration with stakeholders, including functional managers, to ensure the team can focus on sprint goals.”

(PMI Agile Practice Guide, Section 4.2 – Agile Leadership and Stakeholder Collaboration)

Mike Griffiths writes:

“When external interference affects team performance, the Scrum Master should engage in dialogue with stakeholders to clarify roles and commitments, promoting alignment and removing blockers.”

(Mike Griffiths, PMI-ACP Exam Prep, Chapter 4 – Team Performance)

Incorrect options:

A is extreme and not within the Scrum Master ' s authority.

C is unnecessarily escalatory.

D is confrontational and undermines collaboration.

Answer: B

The correct answer is B – Meet face to face at regular intervals to enhance shared understanding.

While Agile favors colocation, it acknowledges that distributed teams are common. The Agile approach encourages face-to-face communication as the most effective means of information sharing. When colocation isn’t possible, periodic in-person meetings help establish team trust and understanding.

From the PMI Agile Practice Guide:

“Even with distributed teams, periodic face-to-face interactions are recommended to foster team cohesion and alignment. This is especially important during team formation and key planning activities.”

(PMI Agile Practice Guide, Section 2.3 – Communication and Collaboration)

Mike Griffiths also advises:

“Remote teams benefit significantly from occasional in-person meetings. This improves relationships, shared understanding, and effectiveness in virtual collaboration.”

(Mike Griffiths, PMI-ACP Exam Prep Book, Chapter 4 – Team Performance)

Why other options fall short:

A is about external support and not core to working agreements.

C undermines team transparency and agile principles of shared communication.

D could encourage fragmentation instead of collaboration.

Answer: B

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According to the PMI Agile Practice Guide (Section 5.2 Requirements and User Stories) and Mike Griffiths’ PMI-ACP Exam Prep Book (Chapter 6: Adaptive Planning), epics are large user stories that must be decomposed into smaller user stories for accurate planning and inclusion in sprints.

The two main drivers for breaking down epics are:

Size – Epics are typically too large to be completed in a single iteration and must be divided to create manageable pieces of work.

Priority – High-priority epics are decomposed early to allow the team to work on the most valuable items first.

This makes Option A the correct answer. The decision to decompose the epic is based on the need to fit it into sprint capacity and to align with backlog prioritization.

The best approach for the agile coach would be to address the root cause of the concern immediately and help the team reflect on their current processes to identify ways to improve. This can be achieved by engaging the team in a discussion that focuses on understanding the issues related to the technical design and the definition of done (DoD).

This will allow the team to openly discuss and identify specific areas of the technical designs that do not meet the DoD. By understanding the underlying issues, the coach can help the team find solutions and ensure that future work aligns with the agreed-upon quality standards and expectations.

The principles of Extreme Programming (XP) focus on improving software quality and responsiveness to changing customer requirements. The key principles include:

Rapid feedback: Getting feedback quickly from customers or stakeholders to ensure that the development process is on track.

Assume simplicity: Focusing on simplicity in the design and code to avoid overengineering and to ensure the software is easy to understand and modify.

Incremental change: Delivering software in small, manageable increments that can be easily adjusted based on feedback.

Embrace change: Being flexible and adaptable, especially in response to new requirements or changes in technology or business needs.

Quality work: Ensuring high-quality software by emphasizing practices such as automated testing, continuous integration, and refactoring.

In this case, the risk description for " Incomplete requirements specification " has been identified as a high likelihood and high impact risk. To mitigate this, the most appropriate strategy would be to conduct thorough requirements analysis and validation. This ensures that the integration of the new tool with the customer relationship management system aligns with the business objectives and avoids misunderstandings or gaps in the product requirements, which could cause delays or rework later in the project. This step addresses the core challenge of ensuring the product meets the business needs and integrates smoothly with existing systems.

The correct answer is B — Create a spike story to determine what needs to be done to use the new interface.

A spike is a special user story designed to address technical uncertainty or risk. It allows the team to explore, research, or prototype solutions within a time-box. Spikes are particularly useful for investigating unknowns such as integration with vendor systems.

PMI Agile Practice Guide:

“Spikes are used for research and exploration. They help teams gain knowledge about technology, functionality, or business domain that is necessary before estimating or implementing a feature.”

(PMI Agile Practice Guide, Section 5.2 – Backlog Refinement)

Mike Griffiths notes:

“Spikes reduce uncertainty and are valuable tools for backlog refinement. They are especially helpful when the team is unsure how to implement a requirement or integrate external components.”

(PMI-ACP Exam Prep, Chapter 3 – Value-Driven Delivery)

Other options:

A may delay addressing the issue until the next monthly meeting.

C defers the issue rather than exploring it.

D assumes outsourcing is the only solution and may remove team ownership.

Answer: B

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The correct answer is C — Call an onsite meeting where ground rules will be discussed and agreed upon.

When multiple distributed teams begin working together, the first priority is to establish common ground rules, expectations, and working agreements. This sets the foundation for effective communication and collaboration. An initial face-to-face (or virtual face-to-face) meeting is often critical for forming trust and shared norms.

PMI Agile Practice Guide:

“Teams should establish working agreements early in the project. These define expectations for communication, decision-making, and collaboration—especially critical for distributed or cross-functional teams.”

(PMI Agile Practice Guide, Section 4.2 – Collaboration and Communication)

Mike Griffiths:

“Setting ground rules helps build team cohesion, especially in distributed teams. It ensures that all members agree on protocols for meetings, updates, and decision-making.”

(PMI-ACP Exam Prep, Chapter 4 – Team Performance)

Incorrect options:

A is important but typically follows after agreements are in place.

B is routine communication—not the first foundational step.

D supports cohesion but does not establish operational alignment.

Answer: C

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When overwhelmed by support tickets, the agile approach is to prioritize systemic problem-solving over reactive work. According to the PMI Agile Practice Guide (Section 5.5: Quality and Continuous Improvement) and Mike Griffiths’ PMI-ACP Exam Prep Book (Chapter 7: Problem Detection and Resolution), agile teams should identify root causes rather than just addressing symptoms. By analyzing the backlog, the team can spot patterns and address systemic issues, reducing incoming ticket volume in the long run.

Option C is correct: addressing the root cause improves sustainability and overall efficiency.

Option A leads to burnout and is unsustainable.

Option B ignores prioritization or value.

Option D is not a strategic response—it increases cost without solving the core issue.