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The Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (MB-910)

Passing Microsoft Microsoft Dynamics 365 Fundamentals exam ensures for the successful candidate a powerful array of professional and personal benefits. The first and the foremost benefit comes with a global recognition that validates your knowledge and skills, making possible your entry into any organization of your choice.

MB-910 pdf (PDF) Q & A

Updated: Jun 10, 2026

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MB-910 PDF + Test Engine (PDF+ Test Engine)

Updated: Jun 10, 2026

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MB-910 Test Engine (Test Engine)

Updated: Jun 10, 2026

159 Q&As

Answers with Explanation

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MB-910 Exam Dumps
  • Exam Code: MB-910
  • Vendor: Microsoft
  • Certifications: Microsoft Dynamics 365 Fundamentals
  • Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
  • Updated: Jun 10, 2026 Free Updates: 90 days Total Questions: 159 Try Free Demo

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Microsoft MB-910 Exam Domains Q&A

Certified instructors verify every question for 100% accuracy, providing detailed, step-by-step explanations for each.

Question 1 Microsoft MB-910
QUESTION DESCRIPTION:

A company uses Dynamics 365 Customer Service.

The company plans to use support queues to organize and monitor the progress of cases. Customer support agents will select cases from queues in which they are members. Agents release case items if they are not able to continue working on a case.

Which statement describes what happens when a case item is released from the queue?

  • A.

    The case continues to remain in the agent’s personal queue until someone else selects the item from the queue.

  • B.

    The case is removed from all queues.

  • C.

    The case is removed from the agent’s personal queue and returned to the original support queue.

Correct Answer & Rationale:

Answer: C

Explanation:

[Reference:, https://docs.microsoft.com/en-us/learn/modules/using-dynamics-365-queues-to-manage-case-workloads/4- working-with-queues, ]

Question 2 Microsoft MB-910
QUESTION DESCRIPTION:

A company uses Dynamics 365 Field Service.

You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.

What is the status of the work order?

  • A.

    Open – In progress

  • B.

    Open – Unscheduled

  • C.

    Traveling

  • D.

    Open – Scheduled

Correct Answer & Rationale:

Answer: A

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-status-booking-status, ]

Question 3 Microsoft MB-910
QUESTION DESCRIPTION:

You use Dynamics 365 Field Service.

Each time a customer contacts a call center to request service, you plan to send a technician to the customer’s location. You receive a service request and create a work order.

You need to identify the next step in the process. What should you do next?

  • A.

    Adjust inventory values.

  • B.

    Schedule and dispatch the work order.

  • C.

    Generate an invoice.

  • D.

    Review and close the work order.

Correct Answer & Rationale:

Answer: B

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/field-service/create-work-order, ]

Question 4 Microsoft MB-910
QUESTION DESCRIPTION:

A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents.

The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Users must be able to attach notes to the proposal.

You need to recommend an app for the company. Which app should you recommend?

  • A.

    Microsoft Excel

  • B.

    Microsoft Outlook

  • C.

    Dynamics 365 Sales Insights

  • D.

    Microsoft Teams

Correct Answer & Rationale:

Answer: D

Explanation:

[Reference:, https://appsource.microsoft.com/en-us/product/office/wa104382045?tab=overview, ]

Question 5 Microsoft MB-910
QUESTION DESCRIPTION:

You are a sales representative for a company that sells furniture. You collaborate with an engineering team and a design team to support customer proposals.

The latest versions of all proposals must be available to both teams. Team members must be able to edit the proposals in real time.

You need to attach a proposal to a customer record. Which mechanism should you use to attach the proposal?

  • A.

    Timeline attachment

  • B.

    Word template

  • C.

    Documents tab

Correct Answer & Rationale:

Answer: C

Explanation:

[Reference:, https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/manage-sharepoint- documents-document-locations-in-dynamics-365-apps, ]

Question 6 Microsoft MB-910
QUESTION DESCRIPTION:

Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  • A.

    Customer Voice survey

  • B.

    Customer Service Hub

  • C.

    Enterprise Asset Management

  • D.

    Event management

Correct Answer & Rationale:

Answer: A, D

Explanation:

[Reference:, https://docs.microsoft.com/en-gb/dynamics365/marketing/overview, ]

Question 7 Microsoft MB-910
QUESTION DESCRIPTION:

A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  • A.

    emails

  • B.

    CSV files

  • C.

    Dynamics 365 Commerce

  • D.

    Dynamics 365 Customer Insights

Correct Answer & Rationale:

Answer: A, B

Explanation:

[Reference:, https://www.dyn365pros.com/2015/11/11/microsoft-dynamics-crm-4-simple-steps-for-importing-leads-and- contacts/, ]

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